Traveling can be a great way to experience new cultures and cuisines. However, finding good places to eat while on the go can be a challenge. This UX case study explores the design of a food ordering app that can help travellers discover and order food while travelling, saving time and ensuring that they have a great dining or takeaway experience.

Travellers often face difficulties in finding convenient and enjoyable dining options while on the go. Traditional methods of searching for restaurants can be time-consuming and often lead to subpar experiences. Additionally, coordinating meal timings with travel schedules can be challenging, resulting in unsatisfactory and potentially unhealthy food choices.

A food ordering app that addresses the needs of travellers by providing:

By implementing these features, the app can help travellers save time, have a better dining experience, and make the most of their travel time.

Here’s a Quick Glimpse of the Final Screens

The core aim of this research was to deeply understand user needs and behaviours. By employing a combination of research methods, including customer surveys, Google Forms, and desk research, I gathered critical insights that played a pivotal role in shaping the final product.

Can you describe some of the challenges you have faced when finding and selecting restaurants while traveling?

What factors typically influence your decision when choosing a restaurant while traveling?

How would you rate your overall dine-in experiences as a traveler? What factors contribute to a positive or negative dining experience?

What features would you find most valuable in a food ordering app specifically designed for travellers?

On average, how often do you travel for business or leisure?

When traveling, do you prefer to dine in at restaurants or order takeout?

How important is it for you to be able to order food online or through an app while traveling?

What is your primary source of information for finding restaurants when traveling?

How satisfied are you with the available information about restaurants when traveling?

How often have you encountered issues with the following aspects of dining while traveling?

How likely are you to leave a review or feedback about a dining experience while traveling?

I have also reviewed relevant studies on traveler experiences and food ordering app usage. These studies have further validated and enriched my understanding of the challenges and opportunities in developing a food ordering app specifically designed for travellers.

While the problem that I’m solving is relatively new in the food ordering app market, I conducted a general competitor analysis to gain a comprehensive understanding of the existing landscape and identify potential opportunities for differentiation.

Post gathering datas from the interviews, I created a persona that included all the goal, needs and challenges of the user.

Empathy Mapping&nbsp;🤔🧑‍🤝‍🧑

After collecting data from various sources, I created an empathy map that encapsulated the user’s feelings, thoughts, pain points, and aspirations.

Thoughtfully structured Information architecture (IA) to ensure seamless navigation, making it crucial for user-friendly access to content and services.

Adding Items and Verification Flow (Cart):

After conducting tests on the final prototype with several of my design colleagues, valuable feedback was received regarding the design. Incorporating this feedback, I’ve implemented the following changes below.

The key to success for such an app lies in understanding the evolving needs of travelers and adapting to their changing preferences. By continuously innovating and incorporating user feedback, travel-oriented food ordering apps can become indispensable tools for travellers seeking a truly immersive and rewarding culinary experience on the go.

 A UX Case Study For Streamlining On-the-Go Dining

Tavahot - UX Case Study

AssurePe Employee Benefits Platform

AssurePe Employee Benefits Application

I've undertaken a personal UI redesign exercise for&nbsp;<a target="_blank" href="https://www.getlokalapp.com/">GetLokalApp</a>, emphasizing that this is an independent project unaffiliated with the actual brand.

GetLokalApp

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Arnify HR Dashboard

Spotify Vision OS Concept

A web application that allows healthcare professionals to create and configure survey forms for data collection can help to address this challenge. The web app is designed to be user-friendly and flexible, so that healthcare professionals can easily create customised surveys to meet their specific needs.

Key Features:&nbsp;The following are some of the key features this healthcare survey form web app:

Form Creation and Configuration: This web app allows users to create new survey forms by adding various types of questions (text, multiple choice, dropdown, Conditional Logic etc.). Users should be able to arrange and customise the questions as needed.

Answer Types: This web app provide a range of question types that cover various healthcare topics, such as patient information, medical history, symptoms, treatment progress, etc.

Conditional Logic: This web app allows users to apply conditional logic to questions, enabling dynamic question paths based on previous responses.

Form Preview: This web app offer’s a preview feature to allow users to see how the survey form will appear on the mobile app.

Data Export: This web app can download or export survey responses in a downloadable format (CSV, Excel, etc.) for further analysis.

Collaboration: This web app allows users to collaborate on form creation, enabling multiple healthcare professionals to contribute to the design process.

Benefits:&nbsp;This healthcare survey form web app can provide a number of benefits to healthcare organisations, including:

Improved efficiency: The web app can help to streamline the data collection process, making it more efficient and less time-consuming.

Increased accuracy: The web app can help to reduce errors in data collection by providing features such as inline validation and helpful error messages.

Better data quality: The web app can help to improve the quality of data collected by providing a variety of question types and conditional logic.

Enhanced collaboration: The web app can help to improve collaboration between healthcare professionals by allowing them to collaborate on form creation.

HealthQuest - Healthcare Survey Form Configuration Platform

Streamlining Group Food Orders - Introducing a Social Food Ordering System for Leading Food Delivery Apps

(I created this product as part of my design role's hiring task.)

Problem Statement: Users need a convenient way to order food for groups (Family, Friends, Company etc).

I conducted a brief qualitative interviews with my colleagues and friends to gain insights into the user pain points and requirements related to group food orders. I asked them the following questions:

What are your biggest challenges when ordering food for a group?

What features would you like to see in a social ordering feature?

How would you like to be able to pay for a group order?

What information is important to you when viewing a group order?

How would you like to be able to communicate with other members of a group order?

How do you currently manage group food orders?

Key Findings/Solution: A social ordering feature that allows users to create and join group orders, add items from different restaurants, and pay individually or collectively.

Assumptions while ideating this solution:

Limiting the choice to 3-4 restaurants to ensure timely deliveries and prevent confusion.

Removing any price limit, allowing users to freely order without concerns about budget constraints.

Sharing a payment link via the same text message used for joining the group, streamlining payment collection for the host without any hassle.

This feature can be seamlessly integrated into any existing app by adding a "Start Social/Group Order" button to the homepage. The user interface can be designed to match the existing app's look and feel, while ensuring that the key features are easy to find and use.

Streamlining Group Food Orders

Please be informed that some of the icon designs featured here are adaptations of existing internet icons that I've reimagined as part of practicing icon design. While retaining the essence of the original designs, these creations showcase my dedication to improving and refining my icon design skills. Explore this collection with an understanding that it is a blend of inspiration and practice, celebrating the art of design iteration.

Pulse Icon Set

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